Privacy Policy

 Privacy Policy for Zoomzi

Effective Date: October 30, 2025

Company: NerdyIT (Pty) Ltd

Platform: Zoomzi Mobile App & Website (zoomzi.co.za)

1. Introduction

Welcome to Zoomzi, a digital marketplace owned and operated by NerdyIT (Pty) Ltd (“we”, “us”, “our”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile app, website, and related services.

By accessing or using Zoomzi, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services immediately.

2. Information We Collect

We collect information to provide a smooth, secure, and personalized experience. This includes:

2.1. Information You Provide

1. Account details: Name, email address, phone number, delivery address, and password.
2. Profile data: Profile photo, store name, business registration details (for vendors).
3. Payment details: Mobile money or banking information (collected securely via third-party gateways).
4. Communications: Messages or feedback you send through the app or to customer support.

2.2. Automatically Collected Information

1. Device data: IP address, device model, operating system, and app version.
2. Usage data: Pages visited, features used, time spent, and interactions on the app.
3. Location data: For delivery and service matching (only with your consent).
4. Cookies and analytics: Used to improve app performance and user experience.
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3. How We Use Your Information

We use your information to:

1. Create and manage your Zoomzi account.
2. Facilitate transactions between buyers, sellers, and delivery partners.
3. Provide customer support and respond to inquiries.
4. Improve and personalize your experience on Zoomzi.
5. Prevent fraud, unauthorized access, and misuse of our platform.
6. Send notifications, promotional offers, or important updates.
7. Comply with legal and regulatory requirements.

4. Sharing of Information

We do not sell your personal information. However, we may share data as follows:

1. With service providers: For payment processing, hosting, analytics, or delivery services.
2. With merchants or delivery drivers: To fulfill orders.
3. With authorities: When required by law, court order, or to protect NerdyIT’s legal rights.
4. With partners: Only when you opt in to receive promotions or services from third-party partners.

All partners and service providers are required to handle your information securely and in line with this policy.

5. Data Retention

We retain your information for as long as:

1. Your account remains active; or
2. It is necessary to comply with legal obligations, resolve disputes, or enforce agreements.

Once data is no longer required, it will be securely deleted or anonymized.

6. Security

We implement strict technical and organizational measures to protect your information, including:

1. Data encryption in transit and at rest.
2. Restricted access to personal data.
3. Regular system audits and security updates.

However, no online platform is 100% secure. You use Zoomzi at your own risk, but we take every reasonable step to protect your data.

7. Your Rights

Depending on your jurisdiction (including under POPIA and GDPR), you may have the right to:

1. Access and request a copy of your personal data.
2. Correct inaccurate or outdated information.
3. Request deletion of your data (“Right to be Forgotten”).
4. Withdraw consent for marketing communications.

To exercise your rights, contact us at supprt@zoomzi.co.za

8. Children’s Privacy

Zoomzi is not intended for children under 16 years of age. We do not knowingly collect personal data from minors. If you believe a child has provided us with information, please contact us immediately for deletion.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on zoomzi.co.za/privacy-policy with a new effective date.

10. Contact Us

For questions, concerns, or complaints about this Privacy Policy, contact:

NerdyIT (Pty) Ltd

Email: info@nerdyit.biz

Website: www.nerdyit.biz

Office: Mbabane, Eswatini